Shipping policy

Shipping Policy – Velune London

At Velune London, we are committed to providing fast and reliable shipping for all our customers. This shipping policy outlines delivery times, costs, and procedures to ensure a smooth and enjoyable shopping experience.

Delivery Times

We aim to ship all orders within 24 to 48 hours after order confirmation. Once shipped, orders are typically delivered within 5 to 14 business days. Delivery times may vary due to:

• Weather conditions

• Peak periods (e.g. holidays)

• Customs clearance (if applicable)

Free Shipping

Enjoy free shipping on all orders, regardless of order value or location. This is part of our commitment to making your shopping experience as convenient and pleasant as possible.

Shipping Process

All Velune London orders are shipped directly from our supplier. This approach allows us to reduce processing times and ensure your items arrive quickly and efficiently. It also enables strict quality control on every item shipped.

Order Processing

• Once your order is placed, you will receive a confirmation email with all purchase details.

• Orders are processed and shipped within 24 to 48 hours.

• As soon as your order is shipped, you will receive an email with a tracking number, allowing you to track your package easily.

Order Tracking

We provide tracking for all orders. The tracking number sent to your email can be used to monitor the progress of your delivery via the carrier’s website, so you’ll always know where your package is and when to expect it.

Questions & Support

If you have any questions about your order or our shipping policy, our customer support team is here to help! You can reach us at:

📩 Email: info@velunelondon.com

We aim to respond to all inquiries quickly and professionally.

Limitations & Exceptions

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

• Customs procedures

• Severe weather conditions

• Force majeure events (unforeseen circumstances)

Velune London is not responsible for such delays, but we appreciate your understanding and patience in these situations.

Final Note

Velune London is dedicated to delivering an exceptional online shopping experience — including reliable and timely shipping. By following our shipping policy, we ensure each customer receives their items as quickly as possible. For questions or additional information, feel free to contact us at info@velunelondon.com.