Return & refund policy
Return & Refund Policy – Velune London
At Velune London, we are committed to offering our customers excellent service and a satisfying shopping experience. Our return and refund policy is carefully designed to ensure maximum customer satisfaction under certain conditions. Please read the following guidelines regarding returns and refunds.
100% Return Guarantee on New Items
We offer a full return guarantee on all new items, excluding promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are considered final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the cost of return shipping. Velune London does not reimburse return shipping fees and is not liable for any additional costs incurred during the return process. Please refer to our Terms and Conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving your item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.
No Exchanges on Sale Items
Sale items cannot be exchanged, even for incorrect sizing. Please make sure to choose the correct size before placing your order.
100% Guarantee on Faulty Items
We offer a full guarantee on all items with manufacturing defects. If your item shows production faults, you may return it for a full refund or exchange—whichever you prefer.
How to Start a Return
To initiate a return, please send an email to info@velunelondon.com. Once your return is approved, you will receive detailed instructions on how to complete the return process.
Return Form Required
Returns without a completed return form cannot be processed. Be sure to include this form with your return to ensure proper handling.
Final Note
Velune London is committed to ensuring customer satisfaction. By following our return and refund policy, we can guarantee that all returns are handled efficiently and fairly. For any questions or concerns, feel free to contact our customer service at info@velunelondon.com.