Privacy policy

Privacy Policy – Velune London

At Velune London, we deeply value the privacy and protection of our customers' personal data. This privacy policy outlines how personal information is collected, used, and safeguarded. By using our services, you agree to the practices described in this policy.

Collection of Personal Information

We collect various types of personal data to provide you with the best possible shopping experience. This information may include:

• Full name

• Shipping and billing address

• Email address

• Phone number

• Payment details

Use of Personal Information

The personal information collected is used for the following purposes:

• Processing and shipping of Velune London orders

• Managing payments and preventing fraud

• Communicating with customers about their orders and our fashion collections

• Improving our customer service and responding to inquiries

• Sending updates about new arrivals, special offers, and events (with the customer's consent)

Sharing of Personal Information

Velune London does not sell, rent, or share personal information with third parties, except in the following situations:

• With external service providers that process payments and handle shipping

• When required by law or legal proceedings

• To protect the rights, property, or safety of Velune London, our customers, or the public

Security of Personal Information

We implement appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Use of encryption technology for payment transactions

• Restricted access to personal data to employees and partners who need it to provide our services

Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Rights

Customers have certain rights under applicable privacy laws, including:

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete data.

• Right to deletion: Request deletion of your personal data, subject to legal retention obligations.

• Right to withdraw consent: Withdraw your consent at any time for data processing based on your consent.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help remember your preferences and track website usage. You may adjust your browser settings to refuse cookies, but this may affect website functionality.

Changes to This Policy

Velune London may update this privacy policy from time to time. Changes will be published on this page with an updated effective date. We encourage you to review this policy regularly to stay informed.

Contact Information

For questions about this privacy policy or to exercise your rights regarding your personal data, please contact us at:

Email: info@velunelondon.com

Velune London is committed to protecting your privacy and handling your data responsibly and securely.